On 4 July 2022, Downing completed the sale of its non-healthcare ventures business to Foresight Group LLP. The sale includes the transfer of the investment management contracts for Downing ONE VCT plc (now renamed Thames Ventures VCT 1 plc), and Downing FOUR VCT plc (now renamed Thames Ventures VCT 2 plc) Ventures and AIM share classes. Downing will now focus all our ventures VCT activity on the Healthcare sector.
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For the Downing ONE VCT plc RNS announcement please click here.
For the Downing FOUR VCT plc RNS announcement please click here.
For more information please see the press release here.
Thames Ventures VCT 2 Healthcare share class is now fundraising, please click here for more details.
You can find up-to-date financial and performance information on your VCT investment by clicking on the relevant link below.
Find out how to sell your VCT shares.
If you have received an unsolicited telephone call from somebody seeking to buy your VCT shares please visit our Boiler Room Scams page for more details.
Treating customers fairly is at the heart of everything we do. Unfortunately, we do not always get it right. If for any reason our service does not meet your expectations, we’d appreciate the opportunity to put things right for you.
We have a complaints procedure in place to ensure that all complaints are handled fairly, promptly and impartially. If you’d like to make a complaint, you can contact us by:
Phone: +44 (0) 20 7416 7780
Email: customer@downing.co.uk
Write to: Complaints, Downing, 10 Lower Thames Street, London, EC3R 6AF
Complaints procedure
Any expression of dissatisfaction, from or on behalf of any client, irrespective of whether it is made verbally or in writing will be treated as a complaint. Once we have received your complaint, we will send an acknowledgement to you within three working days to confirm that we are dealing with your complaint. If the complaint can be resolved within three working days, we will issue a summary resolution communication responding to the complaint, explaining that we believe it to have been resolved, and include details of the Financial Ombudsman Service (FOS).
If we cannot resolve your complaint within three working days and we need to carry out a further internal investigation, this will be conducted with impartiality and undertaken in a diligent manner. We will keep you informed of the progress we are making as our enquiries continue.
We aim to conclude your complaint within eight weeks. Our final decision will confirm the outcome of our findings and if your complaint is upheld, it will confirm the steps we will take to put things right. If we are unable to uphold your complaint, our letter will explain why, and the steps you can take if you are not satisfied with our response. This response will provide you with the relevant details of the Financial Ombudsman Service (FOS) along with a copy of its explanatory leaflet.
Financial Ombudsman Service (FOS)
If you are unhappy with our response, you may be entitled to refer the complaint to the Financial Ombudsman Service (FOS) for its consideration.
This must be done within six months of the date you receive our final response.
Address:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Helpline: 0800 023 4567
https://www.financial-ombudsman.org.uk/
