Quantcast Privacy and cookie policy | Downing

Privacy and cookie policy

  1. About this policy
  2. Personal information we collect
  3. How we use your personal information and our legal basis
  4. How long we keep your personal information
  5. Personal data we share with third parties
  6. How we store and transfer your personal information
  7. Your rights
  8. How we use cookies
  9. Contact information

 

About this policy

This privacy notice was updated: 24 May 2018.

Downing LLP (“we” or “us”) a limited partnership in England and Wales, CRN: OC341575. Our office is registered at St Magnus House, 3 Lower Thames Street, London, EC3R 6HD.

The purpose of this notice is to let you know how we look after your personal information, including what we learn through third parties, by having you as a customer (or potential customer) and information you provide to us directly or through our websites. This notice also informs you of your rights regarding personal information and how the law protects you.

‘Personal information’ is any information that can be used to identify an individual.

The privacy of your personal information is very important to us. Other than as expressly set out below (see Personal data we share with third parties) or advised as part of product specific terms and conditions, we confirm that your personal information will not be disclosed or sold to third parties without your authorisation.

This privacy notice covers the following websites:

  • Downing.co.uk
  • Downingventures.com
  • Downingcrowd.co.uk
  • Downingstrategic.co.uk
  • Downingsecuredfinance.co.uk

 

Personal information we collect

Personal information that you provide to us directly

You may provide us with personal information through a variety of mechanism including over the phone (including recorded messages), face to face, hardcopy or electronic forms or surveys, email correspondence and/or our websites. Examples of the information you may provide us includes information on your financial position, socio-demographics and contact information.

Information about you from outside organisations

  • Financial advisers
  • Organisations which introduced you to us
  • Public information sources (e.g. companies house)
  • Fraud prevention agencies
  • Credit reference agencies
  • Market researchers
  • Other sources which you may directly authorise us to source information from

Information about you when you use our products and services

This includes information when you use our services, for example profile and usage data as well as transactional and payments data for your accounts and products. Our websites collect information via your account when you’re logged in as well as through cookies other internet tracking software. Please see our cookies policy  below for more information on cookies.

 

How we process your personal information and our legal basis

In addition to our own policies, the privacy of your personal information is protected by law. This section outlines the legal reasons we rely on to collect and process your personal information. We are legally required to meet one or more of the following reasons to hold and process your personal information:

  • Legal obligation – where we need to use some of your information to comply with relevant legislation
  • Legitimate interest – where we may process your data where we have a legitimate interest to do so. Legitimate interest may include commercial interests; before we do this we will also consider your rights and interests
  • Contractual requirement – where we may process your personal information to fulfil a contraction obligation
  • Consent from you – where we ask you for permission to use your personal data in a certain way

Our legal reasons for processing your personal information vary depending on the information and the means for which we are using it. These uses include:

  • Development and provision of services
    • Maintain and deliver products and services
    • Management of customer relationships and resolving complaints
    • Manage and conduct marketing of products and communicate with you
    • Research, develop, test and deploy new products
    • Effectively present content to you on our websites

Legal basis for using your personal information: Contractual requirements, legal obligation, consent, legitimate interest.

 

  • Managing and improving our operations
    • Manage fees and charges on client accounts
    • Conduct business efficiently and manage our financial position
    • Plan, develop and maintain business capability

Legal basis for using your personal information: Contractual requirements, legal obligation, legitimate interest.

 

  • Managing risk and preventing crime
    • Managing risk both to us and you
    • Complying with legal requirements and regulations
    • Managing & preventing financial crime
    • Maintaining and improving corporate governance

Legal basis for using your personal information: Contractual requirements, legal obligation, legitimate interest.

 

We have legitimate interests in processing personal data we collect from you to:

  • Develop and price products and services
  • Comply with regulatory guidance and recommendations
  • Reduce and manage risks to you and us
  • Evaluate if we have products which may interest you, and to communicate these to you
  • Maintain and develop efficiencies in the way we meet our legal and contractual obligations

 

How long we keep your personal information

We will keep your information stored on our systems for as long as it takes to provide the services to you, meet our recording keeping obligations under law or for as long as we maintain a legal legitimate interest in your personal information.

For example, if you make an investment in a product with us then we will hold your personal information for a period of at least 7 years from the date of your last investment so that we can comply with our legal obligations.

 

Personal data we share with third parties

We will not sell the personal information that we collect from you. Some data processing in relation to personal information we collect from you may be carried out for us by a third party so that we can provide you with products and services, run our business, and obey rules that apply to us. We may share your information with:

Official bodies

  • Regulators (e.g. the Financial Conduct Authority, Information Commissioner etc)
  • HMRC and other tax authorities
  • Law enforcement and other enteral and local government

Service providers

  • Agents, suppliers and other contractors and services providers which help us run our business
  • Reference checking agencies
  • Other companies which helps us meet our legal obligations

General

  • Organisations or advisors which introduce you to us
  • Member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries
  • Market researchers or advisers which help us develop new ways of doing business
  • Other organisations as part of a sale, merge or transfer of our business

We may also share your information with companies you ask us to share your information with or other third parties you explicitly authorise us.

 

How we store and transfer your personal information

European Economic Area

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

Safeguards

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice. All information you provide to us or our third-party suppliers is stored on secure servers. For our online platforms, any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this site, you are responsible for keeping this password confidential. Please do not share this password with anyone.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website(s); any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access (although, as is the norm, no guarantees can be given).

 

Your rights

Where you have given us your consent to collect and process information for a specific purpose you retain the right to rescind the consent at any time. In addition, there are other rights you are entitled to as the owner of personal information we collect and process, these rights are:

  • Right to object – you may object to us keeping or using your personal information
  • Right to be forgotten – you may ask us to delete remove or stop using your personal data if there is no legal reason for us to have it and it impinges on your privacy
  • Right to rectification – if your personal information is inaccurate or incomplete you may request this information is rectified
  • Right of access – this is the right to obtain a copy your personal data, if you wish we will provide this in an electronic format

We will try to keep personal information which we hold about you up to date, but if you think that we are holding information which is inaccurate, or you are otherwise unhappy about our use of your personal information then please send us an email us at gdpr@downing.co.uk. You also have the right to complain and lodge appeals to the regulator if you our happy with the outcome of a complaint.

 

How we use cookies

This site uses cookies to distinguish you from other users of this site. This helps us to provide you with a good experience when you browse this site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

What cookies do we use?

We use several different cookies to help us run and improve our website, including:

  • Strictly necessary or functionality cookies

These are cookies that are required for the operation of this site. They include, for example, cookies that enable you to log into secure areas of this site, use a shopping cart or make use of e-billing services. 

  • Functionality cookies

These are used to recognise you when you return to this site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region). 

  • Analytical / performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around this site when they are using it. This helps us to improve the way this site works, for example, by ensuring that users are finding what they are looking for easily.

  • Targeting and third party cookies

These cookies record your visit to this site, the pages you have visited and the links you have followed. We use this information to make this site more relevant to your interests. We may also share this information with third parties for this purpose in accordance with the statements set out above.

 

Third party cookies used on our website include cookies from:

  • Google Analytics

These cookies help to understand how users interact with out website, details of their cookies can be found here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

  • CANDDI

These cookies help us to understand our customers and website users, details of their cookies can be found here: ​https://www.canddi.com/privacy/cookies/

 

For a comprehensive list of cookies operating on our websites or for more information about a specific cookie please email webinfo@downing.co.uk.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

 

How to turn cookies off

You can block cookies by adjusting the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of this site. For more information on how to do this please refer to: https://www.aboutcookies.org/.

 

I.P. address

This site logs your Internet Protocol (I.P.) address. All computers that are linked to the internet have an I.P. address. An I.P. address does not provide identifiable personal information.

 

Links

This site provides links to other websites. Our privacy notice and cookie policy apply only to this the stated websites and we are not responsible for the privacy and/or data capture and use practices of third party sites.

 

Contact information

Questions, comments and requests regarding this privacy notice and cookie policy are welcomed and should be addressed to gdpr@downing.co.uk, or mailed to:

Data Protection Officer at Downing LLP

St Magnus House,
3 Lower Thames Street

London, UK

EC3R 6HD

Important Notice

Investing in our products will place your capital at risk and you may not get back the full amount invested. Any tax treatment may be subject to change and the availability and value of the reliefs depend on the individual circumstances of each investor. The availability of tax reliefs also depends on the investee companies maintaining their qualifying status.

Further information can be found at HMRC’s website. Neither past performance or forecasts are reliable indicators of future results and should not be relied upon. Unquoted or smaller company shares are likely to have higher price fluctuations and are likely to be more difficult to sell than shares quoted on the London Stock Exchange Official List. Website content is not intended to constitute investment, tax or legal advice. We recommend you seek independent advice before investing in any of our products.

Important Notice

Downing’s investments place your capital at risk and you may not get back the full amount invested. Past performance and forecasts are not a reliable guide to future results. Tax treatment may be subject to change and depends on individual circumstances. Smaller company shares are likely to have higher volatility and liquidity risks than other types of main market listed instruments. We recommend that you seek professional independent financial advice before investing. We do not offer investment or tax advice.

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